Shipping & Returns
General Returns and Shipping Policy
At Cats Dogs Depot, we strive to provide a seamless and enjoyable shopping experience. We know how much you love your pets, and we’re dedicated to making sure you and your furry companions are happy with our products.
📦 Shipping Policy
- Free Shipping: Orders over $75 qualify for free standard shipping within the contiguous U.S.
- Standard Shipping Rates (Price-Based):
- Orders $50–$74.99 → $4.99 shipping
- Orders under $50 → $7.99 shipping
- Processing Time: Orders are processed within 1-3 business days before shipping.
- Shipping Locations: We currently only ship within the United States.
- Estimated Delivery Time: Standard shipping typically takes 3-7 business days, depending on your location.
- Tracking Information: You will receive a tracking number via email and can also check it in your account dashboard.
🔄 Returns & Refunds Policy
We understand that sometimes things don’t work out. If you need to return an item, here’s what you need to know:
🛍️ Eligibility for Returns
- Returns are accepted within 14 days of delivery.
- Items must be unopened, unused, and in their original packaging.
- Some items are non-returnable (clearance items, personalized products, and final sale items).
🚚 Return Shipping Costs
- Defective or incorrect items: We will cover return shipping costs and provide a prepaid shipping label.
- Change of mind returns: Customers are responsible for return shipping costs.
💰 Refund Processing
- Once we receive and inspect your return, refunds will be processed within 5-7 business days.
❌ Non-Returnable Items
- Clearance items, personalized products, and final sale items cannot be returned.
📩 How to Initiate a Return
To start a return, please contact us at thecatsdogsdepot@gmail.com. We’re happy to help!
We appreciate your support and are committed to providing the best for you and your pets. Thank you for being a part of the Cats Dogs Depot family! 🐶🐱